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Refund & Return Policy

FOR NON-QUALITY PROBLEM

  • Orders signed within 7 days:
       We provide "7 Days No Reason Return/Exchange"
       If you simply don't like the products you can return them for free and get a full refund (not including shipping fee in the order). In this condition, you need to pay the return shipping fee. If you would like to exchange the item for a different size or different type, you still need to cover the shipping fee for returning the item, as soon as we receive buyer's email which includes the photo of shipment & tracking number, we will immediately resend the requested item at once.
       If you don't like to return the items, you can choose to retain the products and pay half the price to get another size or pattern. (please note the price changes of this product).
  • Orders signed beyond 7 days:
       If not quality problems or not our faults to send the wrong size, beyond 7 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for us to resend if you want a replacement.


FOR QUALITY PROBLEM OR OTHER PROBLEMS CAUSED BY US

       We will resend the item or refund you once we get your photo evidence.

       If you have any question in this process, please contact support@moeenergy.com or directly at our messenger :)

You need to provide below information in the email

  1. Order number
  2. The Sku of the products which need to return or exchange
  3. Evidence pictures to shown faulty items


REFUNDS

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, the refund will be issued to the original method of payment within 1 week.

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